Need immediate assistance with your Vaadin projects? With Vaadin Expert Chat, you can chat directly with our expert team for real-time guidance on best practices, architecture, API integration, and more. Whether it's a complex problem or a simple question, our expert chat service provides fast, direct access to the very developers behind Vaadin technology.
Unlike support teams at larger tech companies, Vaadin’s expert chat connects you with the actual creators of the Vaadin platform, ensuring you get tailored advice to help solve your business application challenges efficiently.
What is Vaadin's Expert Chat?
Vaadin Expert Chat is a real-time, one-on-one support service that answers your toughest technical questions about the Vaadin framework. From best practices and API guidance to troubleshooting, our expert chat offers personalized help, making it easier for you to resolve issues and accelerate development.
Included in our commercial subscriptions, Expert Chat helps users handle everything from CSS tweaks to in-depth performance optimizations. For more hands-on assistance, Expert Chat can also serve as a gateway to Expert on Demand services.
Meet the team behind Expert Chat
Our expert chat team consists of senior software engineers with extensive experience in Vaadin technologies. Here are a few of the experts you might interact with:
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A senior software engineer, Rodolfo is a technical success manager for US/Americas-based customers. Originally trained as a Telematics Engineer, Rodolfo was born and raised in the Dominican Republic but currently lives in Canada.
Using Vaadin since V8, Rodolfo worked in sectors including telecoms, renewables, finance and retail and developed an ability to understand virtually any customer scenario in Expert Chat. From licensing issues to component-related inquiries, Rodolfo is ready to help.
Sudebi Mukherjee
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A software engineer from Kolkata, India; Sudebi helps Vaadin customers with everything from complex queries to everyday questions around implementing the Vaadin framework.
Sudebi has a passion for cooking and enjoying delicious food. With many road trips to the majestic Himalayas behind her belt, Sudebi hopes to spend her retirement years in the serene Himalayas.
Johannes Tuikkala
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Johannes also has a strong interest in performance testing with Gatling and JMeter. Outside of work, he enjoys going to the gym, reading good books, and spending time with his family.
As you can see, Expert Chat is a diverse team from around the globe. It reflects the diversity of Vaadin developers and means that our Expert Chat team is empowered to help with our user’s diverse needs.
How Expert Chat works
It’s easy to access Vaadin Expert Chat. First, ensure that you’re signed in to Vaadin.com with the user who has a seat for Vaadin Prime or Ultimate. Next, look out for the Expert Chart icon that appears on all pages of the Vaadin website. To access Expert Chat, just click the chat icon in the bottom right corner.
Look for this icon in the bottom right of your screen.
Expert Chat is available between 7 am to 8 pm GMT from Monday to Friday, with some exceptions.
Our experts are committed to providing timely responses. If a solution isn’t immediately available, they’ll collaborate with internal teams to ensure you receive the help you need. While expert chat offers technical advice, it doesn't provide hands-on coding or design services.
Examples of how Expert Chat helped Vaadin users
We get a variety of questions from our users. For example, one of our users wanted to know where to find the minimum and maximum values from Vaadin Charts DataSeries – and our expert quickly replied with a code snippet. Other scenarios illustrating common technical challenges faced by Vaadin customers include:
- A question we often see is how to migrate Vaadin 8's
FileDownloaderto Vaadin 24. Our experts will quickly direct you to use theAnchorcomponent, the File Download Wrapper add-on, or the Flow Viritin add-on. Learn more about migrating Vaadin 8 add-ons to Vaadin 24. - CSS can be tricky, and on multiple occasions, Vaadin experts successfully assisted customers by providing the exact CSS needed for their applications to achieve the desired output.
- In one Expert Chat session, we helped a user understand when a keydown and keypress listener should be used and helped the user write a code section that met their requirement.
These are just a few examples of the many questions our team helps solve on a daily.
Benefits of using Expert Chat
The primary benefit of Vaadin Expert Chat is immediate access to expert advice, which can drastically reduce project downtime and accelerate your development process. Unlike public forums, Expert Chat provides private, confidential assistance, ideal for projects with sensitive information.
As Tino Reichardt from HDI shared: "Support from Vaadin was incredible. I loved it! My questions were answered in two minutes—faster than I can grab a coffee!"
Get started with Vaadin Expert Chat
If you're a commercial subscriber, Expert Chat is already included in your package. Simply click the chat button to start getting answers to your questions in real time.
Not a subscriber yet? Try our free trial to explore the Vaadin platform's commercial features hands-on.