Vaadin support

Support plans for your business

Teams building business apps have two choices for support. Prime is an excellent option for teams that have already expertise in-house but would like to get quick answers to technical questions. Enterprise allows creating a tailored service package where we guide your mission-critical app from the design phase to production and ensure its success.

 

 

  Prime Enterprise
Expert Chat
 
 
Warranty
 
 
Extended Maintenance
 
 
Expert on Demand  
 
Vaadin Mentor  
 
Tailored Customer Experience  
 

 

Prime subscription support

Ensure your teams success with our support.

expert-chat

Expert Chat

A direct channel to a Vaadin expert, at the click of a button. Ask anything from best practices to architectural advice or APIs, whenever you like and as often as you like.

  • Problem solving
  • Best practices
  • Architectural advice
  • API help

Customer satisfaction 4.7 / 5

warranty-tickets

Warranty with unlimited bugfixes

Vaadin’s warranty covers all Vaadin products, including both frameworks and all components & tools. Just flag a bug and we'll move it to the front of the queue and fix it in the next possible release so that the tools you trust never slow you down.

Total 172 Vaadin tickets fixed for customers in 2020.

Vaadin 7 extended maintenance

Support for Vaadin 7 ended in February 2019. We continue to fix bugs and patching possible security flaws for our Prime customers until 2029.

From a management perspective, I was looking for a framework that boosts the team's productivity, is easy to learn and allows us to scale. I was looking for professional support to augment our team. Vaadin delivers perfectly well on all these aspects.

Vaadin support rocks! They provide us with a flexible and scalable avenue to handle backlogs of work, as well as a reassuring backup for complex and critical tasks.

martin-suntinger
DI Martin Suntinger

Development Director
Automic

 

kim-pearce
Kim Pearce

Software Development Manager
Myosh

Prime subscription

Get access to Prime support features by purchasing online or contact sales for more information.

Starting from $199 / month / seat

Enterprise support

Partner with Vaadin and speed up development with Vaadin experts joining your team.
Get a tailored subscription matching your needs.

expert-on-demand

Expert on Demand

If you need more help than what can be delivered in chat, Vaadin Experts and Designers in our team are there to help you. They have built many Vaadin applications and can help to design and implement the best practices also in your app. Let our team lend their expertise to you so that you can concentrate on the business logic while we ensure you avoid common pitfalls! 

  • Project setup
  • Architectural reviews
  • Prototyping
  • Custom components
  • Theme development
  • Performance testing
  • Add-on enhancement
  • Debugging
  • UX reviews
vaadin-mentor

Vaadin Mentor

 

If you were to climb Mount Everest, would you go alone or take with you an experienced guide that has done the climb dozens of times? Being your personal guide to Vaadin technology or UI Design, Vaadin Mentor will help you to tackle the challenge of building a large business application and makes sure you will avoid pitfalls during your journey. Mentors are senior members of the Vaadin team with extensive experience. They will get to know your project personally and proactively direct your team to the smoothest path to successful delivery.

We have used Vaadin Support for many difficult issues. Sometimes in areas where we didn't have experience, or when we couldn't find answers in a short time. In our experience, Vaadin Support has worked perfectly. Every issue has been resolved and we are very pleased with the team's professional skills and response time.

ari-koskenvaara
Ari Koskenvaara

Project manager
Festum

customer-success

Tailored Customer Experience

Our Customer Success Team will create a customized plan of how your team is on-boarded and introduced to Enterprise support to maximize the value to your team.

  • Customized onboarding
  • Product setup
  • Success plan creation
  • Dedicated contact person
  • Choose the communication channel you prefer
olli-cutout

Let us build the support package you need, together. Contact our team to get started!