Vaadin support for all team sizes

With Vaadin, you can count on first-party support from the experts who built the platform. Whether you need quick answers to technical questions or hands-on guidance for complex challenges, our team is here to help. From design and development to production, we’re dedicated to ensuring your app’s success and giving you the confidence to focus on what matters most.

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Expert Chat

A direct channel to Vaadin experts, at the click of a button. Ask anything - bug fixes, API questions, architectural advice, or best practices, whenever you need it, as often as you need it.

Problem solving
Best practices
Architectural advice
API help

Included in Enterprise Edition. Available Monday to Friday, 7:00–20:00 GMT.
No Vaadin question is too tough for us, and that's why Expert Chat has a very high customer satisfaction score of 4.7 / 5.

Hotfixes

Fast-tracked bug fixes for all Vaadin products — frameworks, components, and tools. Flag a bug and we'll move it to the front of the queue and ship the fix in the next release, so the tools you trust never slow you down.

Fast-track the bug fixes that matter to your team
Keep production blockers from stalling progress
Covers all supported Vaadin products
Unlimited use — no support credits required

Extended Maintenance

Stay on your current version from Vaadin 7 to the latest, with up to 15 years of backported security patches, browser compatibility updates, and bug fixes. Included in Enterprise Edition.

Explore Maintenance

From a management perspective, I was looking for a framework that boosts the team's productivity, is easy to learn and allows us to scale. I was looking for professional support to augment our team. Vaadin delivers perfectly well on all these aspects.

DI Martin Suntinger

Development Director, Automic

Support service

Hands-on help from Vaadin experts and designers for shorter projects, from a couple of hours to a few weeks. Support credits can be used for design reviews, component development, migrations, performance tuning, training, and more. Support credits are included in Enterprise Edition and can also be purchased separately. Review our Support catalog or contact us to shape a support project for your specific needs.

UX reviews
Project setup
Architectural reviews
Prototyping
Custom components

Theme development
Performance testing
Add-on enhancement
Debugging

Download catalog

Ticket-based support

Prefer a tracked workflow? Enterprise Edition includes ticket-based support through the support portal at support.vaadin.com — every issue is logged, prioritized, and followed through to resolution.

We have used Vaadin Support for many difficult issues. Sometimes in areas where we didn't have experience, or when we couldn't find answers in a short time. In our experience, Vaadin Support has worked perfectly. Every issue has been resolved and we are very pleased with the team's professional skills and response time.

Ari Koskenvaara

Project manager, Festum

Tell us about your support needs

Let's build the support package you need, together. Contact our team to get started!

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