Haulmont Technology AR12
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Haulmont Technology - AR-12
UK Financial and insurance
AR-12 is a comprehensive debt management and enforcement system, designed to manage the client's entire business efficiently and intelligently. In brief, the system manages the legally-approved collection of debts (from parking tickets etc.) by a fleet of field agents that visit the debtors to take payments. AR-12 sorts and automatically evaluates client cases according to history, socio-economic status, location, property, and vehicle data and then calculates the optimal time for an agent to visit the debtor. By combining the real-time GPS locations of agents in the field and the scoring data on cases, AR-12 then allocates the cases to bailiffs in real time, amending bailiffs' schedules on-the-fly as new and urgent cases come in. Field agents update the central systems on their progress using a custom-built Android app and controllers in the head office monitor control screens that automatically flag issues and cases for human attention. The system has delivered almost a 50% increase in productivity since go-live.
- Alistair Laycock, Director Haulmont Technology -