Haulmont Technology AR12
Showcase« Back to Success Stories
Haulmont Technology - AR-12
UK Financial and insurance
AR-12 is a comprehensive debt management and enforcement system, designed to manage the client's entire business efficiently and intelligently. In brief, the system manages the legally-approved collection of debts (from parking tickets etc.) by a fleet of field agents that visit the debtors to take payments. AR-12 sorts and automatically evaluates client cases according to history, socio-economic status, location, property, and vehicle data and then calculates the optimal time for an agent to visit the debtor. By combining the real-time GPS locations of agents in the field and the scoring data on cases, AR-12 then allocates the cases to agents, amending their schedules on-the-fly as new and urgent cases come in. Field agents update the central systems on their progress using a custom-built Android app and controllers in the head office monitor control screens that automatically flag issues and cases for human attention. The system has delivered almost a 50% increase in productivity of field agents since go-live.
The success of AR-12 was recognised by the Chartered Institute for IT and Computing Magazine which named the solution ‘Best Project dependent on Mobile Technology' at the UK IT Industry Awards 2012.
As a result of the positive experience in developing applications using CUBA and Vaadin, Haulmont made a decision to launch the platform as a public product, and now it is available to all Java developers at http://www.cuba-platform.com.