packtpub abysmal experience

All Vaadin books appear to be ‘published’ through packtpub.
I have just had the most abysmal experience with trying to order two of them (added a third on Linux scripting later)

I have emailed them my problems and will give them time to respond.

But I have never experienced as many problems with trying to buy something as I have tonight.

I hope your problem gets resolved, but if not, it might be helpful for others to know what was the problem and what was ok.
The books are also available through other channels such as Amazon which you might prefer if you were having issues with the ordering process.

(I am not associated with Packtpub in any way.)