We have started looking at https://www.pendo.io/ for in-application help.
We already have a proof-of-concept running and are now looking to do deeper integration.
On the surface it seems to work, but I wondered if anyone else had tried it and have any experiences to share?
Issues so far:
- the editor has some problems finding the correct field. We generate ids on our Vaadin fields, but the Pendo editor doesn’t see that; It sees the <input> inside it
- Since Vaadin is a single-page application, our ids might have to be globally unique, and not just unique for one particular view (so id=“PersonView.detail.LAST_NAME”)
- It is blocked in my Firefox. Not sure if it is by Firefox itself or uBlock Origin